Terms & Conditions

Our Terms of Service

Article 1. Definition

Customer: The buyer
Online Store Owner: Berfies
Return: The right to return an item within 14 days.

Article 2. Company Identity

2.1 Identity of our company
We are the online store Berfies, operating under the name Berfies.

2.2 How to contact us

Address:
Email: 
Phone:

2.3 Opening hours
Our online store is open 24/7!
We are easily reachable by email and WhatsApp. We usually respond within a few minutes or hours. Our maximum response time is 24 hours, which means you will always receive a reply within that time frame.
Would you like to speak with us by phone? Please send us a message via email or Business WhatsApp, and we will do our best to call you back as soon as possible.

Please note: During weekends and public holidays, our availability may be slightly limited.

2.4 Additional information
KVK (Chamber of Commerce) No.: 96323876
VAT / BTW No.:

Article 3. Relevance

These terms and conditions apply to all our products, services, actions, purchases, returns, and to our webshop.
We aim to make our terms as clear as possible so that you have a good understanding before making a purchase.
You can always find these terms and conditions at the bottom of each webpage.
If any additional terms apply to specific products or services, we will clearly inform you before your purchase.

Article 4. Our Offer

4.1 Product Information
We keep no secrets about our products. Therefore, we always provide the following information:

  • The price (including taxes)

  • Shipping costs

  • Shipping methods

  • Payment options

  • Whether the product is in stock

  • Materials used in the product

  • Realistic product photos

4.2 Validity Period
If there is a promotion or special offer, we will always clearly indicate the start and end date.

4.3 Typographical Errors
Typing or writing errors do not bind us to any agreement.

Article 5. Agreement

An agreement is accepted once a customer places an order on our website.
After placing your order, you will receive a confirmation email.
As a customer, you are responsible for providing correct and complete information such as your address, name, email address, and phone number.
Any additional costs resulting from incorrect information may be charged to the customer.

Article 6. Returns

After receiving your product, you have 14 days to inspect it, test it, and inform us if you wish to return it.
We will refund your payment within 14 days after we have received the returned product in its original condition and packaging.
Damage, visible use, or destruction of the product or its packaging will result in rejection of your return.

We will only cover the return shipping costs if:

  • we sent the wrong item,

  • we made an error, or

  • the product arrived damaged or defective.

In all other cases, the return shipping costs are at the customer’s expense.

Article 7. Price

See Article 4.
All our prices include VAT.

Article 8. Delivery and Fulfilment

We will do everything possible to deliver a complete, well-packaged, and carefully prepared product to you within the agreed time frame.
Delivery times depend on the country of destination:

  • Within the Netherlands: usually 1–2 working days

  • Belgium: usually 2–3 working days

  • Other countries: delivery times may vary

We use the services of PostNL, DHL, FedEx, and UPS for shipping.

If, for any reason, an item cannot be delivered on time, we will inform you within one month, and a refund will be processed immediately.

The risk of a lost package during shipping or delivery is our responsibility.

If we fail to deliver your order within 30 days, you have the right to cancel your order without providing a reason.
Your purchase amount and any shipping costs will be refunded within 14 days after cancellation.

For detailed delivery terms, please refer to our FAQ page.

Article 9. Payments

We offer the following payment methods:
iDEAL, Bancontact, PayPal.

If something goes wrong during the payment process, please contact us as soon as possible.

Article 10. Complaints

You can submit a complaint via email or Business WhatsApp.
We prefer written communication to avoid misunderstandings.
You can expect a response within 24 hours after submitting your complaint.

If we cannot reach a solution together, you may always file a formal dispute.

Article 11. Disputes

These terms and conditions are governed by Dutch law.

You may also submit a dispute through the European Online Dispute Resolution (ODR) platform:
👉 http://ec.europa.eu/consumers/odr/

Article 12. Additional or Other Terms

We hope these terms provide you with clear and transparent information.
If changes occur in the future, we will clearly publish them on our website in a timely manner.
Of course, any such changes will not negatively affect our customers.