Our shipping policy
Shipping and delivery
Products in stock are normally delivered within 2 working days in The Netherlands, 3-5 working days within Europe and 5-7 days outside Europe. Please note that slight delay may occur during high season. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.
Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.
Items purchased on Berfies.com are eligible for return or exchange within 14 days of delivery. Items must be returned in perfect condition, unused and returned inside the original Berfies box. Since you are responsible for the condition of the products during the shipment back to us we recommend to secure the original Berfies packaging inside another carton box to avoid any damage on the original Berfies packaging or items. Berfies reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email. Please note that Berfies will not refund taxes, duties, and/or any additional charges that may occur for orders outside of EU. All returns that are shipped back within the 14-day time period and that are fulfilling the above requirements, will be refunded to the original form of payment and you will get a refund on the price that you have paid for the products that was stated in the checkout.
The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.
Prices, fees etc.
The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT where specified (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the Website the prices do not include payment- or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.